Privacy Policy

How we collect, use, store, and protect your information.

Last updated: January 2025

1. Information We Collect

HazeHosting collects and retains the following information:

  • Account information (name, email address, phone number, address)
  • Billing and payment information (processed securely via our payment provider)
  • Domain registration information (as required by ICANN and domain registries)
  • Support communications and ticket history
  • Usage data, service preferences, and behavioral patterns
  • Device information, IP addresses, browser types, and access logs

2. How We Use Your Information

  • Providing, maintaining, and improving our services
  • Processing transactions and managing your account
  • Sending administrative notices and service updates
  • Responding to support requests
  • Analytics, research, and service optimization
  • Complying with legal obligations

3. Data Sharing

We may share your information with:

  • Payment processors (Stripe) for transaction processing
  • Domain registries for domain registration services
  • Infrastructure providers for service delivery
  • Law enforcement when required by law

We do not sell your personal information to third-party advertisers.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for all data transmission
  • Encrypted storage for sensitive data
  • Regular security audits and monitoring
  • Access controls and authentication

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data as required by law or for legitimate business purposes.

6. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing of your data
  • Data portability
  • Object to processing

To exercise these rights, contact us at support@hazehosting.com.

7. Cookies

We use essential cookies for session management and authentication. We do not use third-party tracking cookies. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting. We will notify you of material changes via email or a notice on our website.

9. Contact Information

For privacy-related questions, contact us at: support@hazehosting.com